Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Purchase Options Cancellation Policy

Subscriptions & Pre-Orders

You may cancel a subscription or pre-order at any time before the next billing or fulfillment date. Cancellations made after a charge has been processed will follow our standard return policy — items may be returned within 30 days of receipt, provided they are in their original, unopened packaging.

How to Cancel To cancel a subscription or pre-order, please contact us through corcostra.com before your next scheduled order date. We are unable to cancel orders that have already been shipped.

Refunds on Cancelled Orders If a cancellation is made before shipment, a full refund will be issued to your original payment method. Once an item has shipped, our standard 30-day unopened return policy applies.

No Refunds on Opened Items Opened or used items are not eligible for return or refund, regardless of subscription status — unless the item was damaged during shipment. If your order arrives damaged, please contact us within 30 days of receipt with photos of the damage and packaging, and we will arrange a replacement or full refund.